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Terms of Service

Last updated: 20 April 2026

These Terms of Service ("Terms") govern your access to and use of the services provided by Eksporto atradimai, MB (registration no. 304526374, registered address: Rasos g. 17-1, Domeikavos k., LT-54359 Kauno r., Lithuania) operating as Aibilo ("we", "us", or "our"). By creating an account or using our platform you agree to be bound by these Terms.

1. Definitions

  • "Service" — the Aibilo outbound calling platform accessible at app.aibilo.io, including all features, APIs, and related services.
  • "Account" — a registered user account on the platform.
  • "User" / "you" — the individual or entity that has registered an Account.
  • "Operator" — a User who configures and manages campaigns, including AI Autonomous Caller campaigns.
  • "AI Caller" — the AI Autonomous Caller feature that allows automated outbound calling campaigns.
  • "Campaign" — a set of outbound calls configured and initiated by an Operator using the Service.
  • "Telnyx" — Telnyx LLC, the telephony infrastructure provider used by Aibilo to route and connect calls.
  • "Content" — call recordings, transcriptions, contact list data, campaign prompts, and any other data you upload or generate through the Service.

2. Account Registration and Eligibility

To use the Service you must:

  • Be at least 18 years of age.
  • Use the Service solely for business or professional purposes — the Service is not intended for personal, family, or household use.
  • Provide accurate, current, and complete registration information and keep it up to date.
  • Maintain the confidentiality of your login credentials. You are responsible for all activity that occurs under your Account.

We reserve the right to refuse registration or to suspend an Account that violates these Terms.

3. The Service

Aibilo provides an outbound calling platform built on Telnyx telephony infrastructure. The Service includes:

  • Outbound call initiation and routing via Telnyx
  • Optional call recording and automated transcription
  • Call history, metadata, and analytics
  • AI Autonomous Caller — see Section 4

Emergency services: The Service does not support calls to emergency numbers (e.g. 911, 112, 999). Do not use Aibilo to attempt to contact emergency services.

4. AI Autonomous Caller

The AI Caller may be modified, suspended, or discontinued at any time without notice. By using the AI Caller you agree that:

  • You will only call contacts who have given appropriate consent to be contacted by an automated AI system, or with whom you have a valid legitimate interest basis under applicable law.
  • Where required by law (including California AB 2602 and similar regulations), you will configure the AI to disclose at the start of each call that the caller is an automated AI system.
  • You will not configure the AI to impersonate a specific real person in a way that could deceive called parties.
  • You will promptly honour all opt-out or do-not-call requests and will not retry opted-out contacts.
  • You accept full responsibility for the content and conduct of AI Caller campaigns.

Aibilo reserves the right to suspend AI Caller access immediately for any misuse, suspected regulatory violation, or abuse as determined in our sole discretion.

5. Pricing and Billing

Use of the Service is charged as follows:

  • Platform fee: $0.01 per active call minute.
  • AI Autonomous Caller: $0.15 per active AI-driven call minute (Aibilo platform fee). Telnyx telephony costs apply separately on top, as with standard calls.
  • Telephony costs: Telnyx telephony rates are charged separately and vary by destination country and number type. These rates are set by Telnyx and may change at any time. Aibilo is not responsible for fluctuations in Telnyx pricing.

Invoices are issued monthly. Failure to pay within the stated payment period may result in suspension of your Account. All fees are non-refundable unless otherwise required by applicable consumer protection law.

6. Acceptable Use

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms by reference. Violations may result in immediate suspension or termination of your Account without refund.

7. Call Recording and Transcription — Your Responsibilities

If you enable call recording, you are solely responsible for:

  • Complying with all applicable laws governing call recording in every jurisdiction where calls originate or terminate.
  • Notifying called parties that the call is being recorded where such notice is required by law.
  • Obtaining all-party consent in jurisdictions that require it (including but not limited to California, Florida, Illinois, Pennsylvania, Germany, and France).

Aibilo provides the technical recording capability only. We accept no liability for your failure to comply with recording laws.

8. Intellectual Property

Aibilo retains all rights, title, and interest in the platform, software, algorithms, trademarks, and associated documentation. You are granted a limited, non-exclusive, non-transferable licence to access and use the Service for your internal business purposes during the term of your subscription.

You retain ownership of all Content you create or upload through the Service, including call recordings, transcriptions, and contact data. By using the Service you grant Aibilo a limited licence to process that Content solely to provide and operate the Service.

9. Privacy and Data Processing

Our collection and use of personal data is governed by our Privacy Policy. For GDPR purposes:

  • Aibilo acts as the data controller for account registration data and platform usage data.
  • Aibilo acts as the data processor for call recordings, transcriptions, and contact lists that you upload and control.
  • You are the data controller for all personal data of called parties and contacts in your campaigns.

A Data Processing Agreement (DPA) is available on request at info@aibilo.io.

10. Disclaimers and Limitation of Liability

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee uninterrupted or error-free operation. In particular:

  • Call connectivity and quality depend on Telnyx infrastructure. Aibilo is not liable for Telnyx outages, degraded call quality, or changes in Telnyx pricing or availability.
  • AI Caller outputs are generated by machine learning models and may not always be accurate, appropriate, or legally compliant. You are responsible for reviewing and configuring AI Caller behaviour.

To the maximum extent permitted by law, Aibilo's total liability to you for any claim arising out of or related to the Service shall not exceed the fees you paid to Aibilo in the three (3) months immediately preceding the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless Aibilo and its officers, directors, employees, and contractors from and against any claims, damages, fines, penalties, and costs (including reasonable legal fees) arising from:

  • Your violation of these Terms or the Acceptable Use Policy
  • Your failure to comply with applicable call recording consent laws
  • Misuse of the AI Autonomous Caller feature
  • Any third-party claim relating to calls made through your Account

12. Termination

  • By you: You may cancel your Account at any time from within the platform. Cancellation takes effect at the end of your current billing cycle. No refunds are issued for unused portions of a prepaid period.
  • By us: We may suspend or terminate your Account immediately for material breach of these Terms, including any violation of the Acceptable Use Policy, or where continued operation poses a legal or regulatory risk.
  • Effect of termination: Upon termination, your right to access the Service ceases. We will delete your Content within 30 days of termination, except where we are required to retain records by law (e.g. billing records).

13. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Lithuania. Any disputes arising out of or relating to these Terms shall be submitted to the exclusive jurisdiction of the competent courts of the Republic of Lithuania, unless mandatory consumer protection law in your jurisdiction requires otherwise.

14. Changes to These Terms

We may update these Terms from time to time. For material changes we will provide at least 30 days' notice by email or through the platform. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance. If you do not agree to the updated Terms, you must stop using the Service and cancel your Account before the effective date.

15. Contact

For questions about these Terms:

  • Email: info@aibilo.io
  • Company: Eksporto atradimai, MB
  • Address: Rasos g. 17-1, Domeikavos k., LT-54359 Kauno r., Lithuania